Responsible Gaming at d111
At d111, we believe that entertainment and player safety must go hand in hand. Our Responsible Gaming programme gives every adult player in Bangladesh the tools, knowledge, and support needed to keep gambling a fun, controlled, and positive experience — never a source of harm.
Responsible Gaming Tools
Six Tools That Keep You in Control
Every d111 account comes with a full suite of free, easy-to-activate responsible gaming tools. They are built into your account — no paperwork, no waiting period for most features.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your d111 account. Once your chosen limit is reached, no further deposits are accepted until the limit period resets. You can lower your limit instantly; raising it requires a 24-hour cooling-off period to prevent impulsive decisions.
Session Time Limits
Define how long a single gaming session can last — from 30 minutes to several hours. When your limit is reached, d111 will alert you and, if you choose, automatically log you out . This tool is especially useful for players who lose track of time during live cricket betting or slot sessions.
Time-Out / Cool-Off
Need a short break? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended — you cannot log in, deposit, or place bets. The time-out cannot be lifted early, giving you genuine breathing room without permanently closing your account.
Self-Exclusion
If you feel gambling is causing serious harm, you can request a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully closed and you will not receive any promotional communications from d111. Contact our support team at [email protected] to activate self-exclusion at any time.
Loss Limits
In addition to deposit caps, d111 allows you to set a maximum loss threshold over a defined period. When your net losses reach that threshold, your account is automatically restricted from further wagers until the period ends. This prevents a run of bad luck from turning into a financially damaging session.
Reality Checks
Enable periodic pop-up notifications that remind you how long you have been playing and how much you have wagered during the current session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes — so you can make a genuinely informed decision about whether to continue or take a break.
Getting Started
How to Activate Responsible Gaming Tools
All responsible gaming tools are available free of charge from within your d111 account settings. Follow these steps to put a protection measure in place today. If you need help at any stage, our support team is available around the clock.
Immediate Activation
Deposit limits, session time limits, loss limits, and reality checks take effect immediately once saved. Time-out and self-exclusion requests are processed by our team within one hour of submission during business hours, and within four hours at all other times.
Log In to Your d111 Account
Visit d111.asia and sign in using your registered mobile number and password. All responsible gaming settings are accessible from a verified account only, ensuring that the controls you set belong to your account alone.
Navigate to Account Settings
Once logged in, open the Account menu and select the "Responsible Gaming" section. You will find a dedicated panel that lists all available tools alongside your current settings for each one.
Choose and Configure Your Tool
Select the tool you want to activate — for example, a weekly deposit limit of ৳5,000. Enter your preferred value and the time period it applies to, then review the summary before confirming.
Confirm and Save
Tap "Save Settings" to activate your chosen limit or restriction. You will receive a confirmation notification on-screen and via your registered mobile number. The tool takes effect immediately for most settings.
Contact Support for Self-Exclusion
If you wish to self-exclude, send a message to [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Our team will process your request promptly and confirm via email or on-platform notification.
Know the Signs
Recognising Problem Gambling
Gambling should always be a leisure activity, not a financial strategy or an emotional escape. The following warning signs may indicate that gambling has moved beyond healthy entertainment and is beginning to cause harm.
- Gambling with money set aside for rent, food, or essential bills
- Chasing losses by placing increasingly larger bets to "win back" lost funds
- Feeling restless, irritable, or anxious when not gambling
- Lying to family members or friends about the time or money spent gambling
- Borrowing money specifically to fund gambling activities
- Repeatedly failing to honour self-imposed limits or promises to stop
- Neglecting work, study, or family responsibilities because of gambling
- Using gambling as a way to cope with stress, depression, or personal problems
- Feeling unable to stop even when you want to, or when you have already lost more than planned
- Spending increasing amounts of time thinking about or planning gambling sessions
If You Recognise These Signs
Recognising a problem is the first and most important step. You do not need to wait until a crisis point to reach out. d111 strongly encourages any player who identifies with two or more of the warning signs above to use our self-exclusion tool immediately and to seek independent support. Our customer support team is not a substitute for professional counselling, but we can guide you to the right resources and ensure your account is protected while you seek help. Reach out at any time to [email protected].
Age Verification
Strictly 21+ — No Exceptions
d111 operates under a strict 21-and-above age policy for all players across Bangladesh. This is not simply a legal formality — it is a genuine commitment to protecting young people from the potential harms associated with gambling.
Every new account registration on the d111 platform requires age verification as part of the Know Your Customer (KYC) process. Players must submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — confirming they are 21 years of age or older before any deposit or withdrawal is processed.
Any account found to belong to a person under the age of 21 will be permanently closed, all funds will be withheld pending investigation, and the matter may be escalated in accordance with applicable legal requirements. d111 invests continuously in age verification technology to make underage access as difficult as possible.
- All players must be 21 years of age or older at the time of registration.
- Government-issued photo ID (NID, passport, or driving licence) is mandatory for account verification.
- Deposits and withdrawals via bKash, Nagad, and Rocket require verified account ownership matching the registered d111 profile.
- d111 may request additional verification documents at any point if age or identity cannot be confirmed to a satisfactory standard.
- Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.
Get Help
You Are Not Alone — Help Is Available
If gambling is affecting your wellbeing, your finances, or your relationships, please reach out. d111's support team is available around the clock, and independent professional support is always an option.
d111 Support Team
Our dedicated support team can activate any responsible gaming tool on your behalf, process self-exclusion requests, and connect you with further resources. Available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
[email protected]Account Protection
If you are concerned about your account security or believe someone else is using your account, contact our support team immediately. We can place an emergency hold on your account while the matter is investigated, protecting your funds.
Available 24/7 via emailIndependent Counselling
For professional gambling addiction counselling and mental health support in Bangladesh, we recommend speaking with a licensed mental health practitioner or reaching out to a local support organisation. d111 can provide signposting information on request.
Ask us at [email protected]Our Commitment
d111's Responsible Gaming Pledge
d111 was built on the principle that a sustainable gambling platform must prioritise player wellbeing alongside entertainment. We understand that the convenience of mobile deposits via bKash and Nagad, combined with the excitement of live cricket betting and 500+ casino games, creates an environment where some players may find it difficult to moderate their play without support.
That is why responsible gaming tools are not an afterthought at d111 — they are a central part of the platform experience. We train our customer support staff to identify early indicators of problem gambling, and we empower them to initiate conversations with players whose behaviour suggests they may benefit from intervention. We do not wait for a player to reach a crisis point before offering help.
d111 also commits to never using marketing or promotional techniques that are designed to manipulate players into exceeding their own financial limits. We do not target players who have self-excluded or set self-imposed limits with offers designed to encourage them to lift those restrictions. Our bonus and promotional communications are designed to reward healthy, recreational play — not to incentivise chasing losses.
We review our responsible gaming policies annually and update our tools in response to player feedback and emerging best practice in the online gaming industry. If you have a suggestion for how d111 can better support responsible play, we genuinely want to hear it. Contact us at [email protected].
Play Smart, Play Responsibly with d111
Explore our full game library knowing that d111's responsible gaming tools are always available to keep your experience safe, controlled, and enjoyable — for adult players across Bangladesh.
21+ only. Play responsibly. d111 is a safe and reliable platform for adult players in Bangladesh.